Privacy policy

1. Returns

We accept returns within 14 days from the date you received your order.

To be eligible for a return:

• The item must be unused and in the same condition as received

• The item must be in its original packaging

• You must provide proof of purchase (order number, receipt)

Please do not send your purchase back to the manufacturer.

Non-returnable items include:

• Gift cards

• Health and personal care products

• Personalized/custom items

• Clearance or sale items

2. Return Process

To start a return, contact us at:

📧 support@fatesale.com

Once your return is approved, we will provide you with the return instructions and address.

Customers are responsible for return shipping costs.
Shipping fees paid at checkout are non-refundable.

3. Refunds

After we receive and inspect the returned item, we will notify you of the approval or denial of your refund.

If approved:

• Your refund will be processed back to your original payment method

• Refunds may take 5–10 business days to appear depending on your bank or card issuer

Partial refunds may be granted in the case of:

• Items returned not in original condition

• Items returned after the 14-day window

4. Exchanges

We only replace items if they arrive defective or damaged.

If you need an exchange for the same product, contact us at:
📧 support@fatesale.com

5. Order Cancellations

Orders can only be cancelled or changed within 12 hours of purchase.
After this period, the order may already be processing and cannot be canceled.

6. Lost, Damaged, or Missing Orders

If your package arrives damaged or does not arrive:

• Contact us within 7 days of the delivery or expected delivery date

• Provide photos if the item is damaged

We will investigate and assist with a replacement or refund when applicable.

We are not responsible for packages lost due to incorrect shipping information provided by the customer.

7. Contact Information

For assistance with returns and refunds, please contact:

📧 support@fatesale.com