Return and refund policy

Returns

You have 30 days from the date you received your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition that you received it

  • Be unused, unworn, and unwashed

  • Include all original packaging, tags, and accessories

Items sent back to us without first requesting a return will not be accepted.

To start a return, please contact us at:
📧 [Insert your customer support email here]

Non-returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods

  • Personalized or custom products

  • Digital downloads

  • Intimate apparel or sanitary goods (for hygiene reasons)

  • Clearance or final sale items

If you have questions about a specific item, please contact us before purchasing.

Damaged or Defective Items

Please inspect your order upon delivery.
If the item is defective, damaged, or if you received the wrong product, contact us immediately so we can evaluate the issue and make it right.

You may be asked to provide photos of the item and packaging.

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved.
If approved:

  • Your refund will be processed to your original payment method within 7–10 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

Exchanges

If you want to exchange an item, the fastest way is to:

  1. Request a return for the original item

  2. After approval, make a new purchase for the desired item

Return Shipping

Return shipping costs are the responsibility of the customer unless the product arrived damaged, incorrect, or defective.